Clothing & Equipment
- Climbers must be dressed appropriately. Clothing must provide coverage/protection for a full-body harness
- Closed-toe and closed-heel shoes are required – NO sandals, flip-flops or Crocs
- Climbers are provided with a helmet which must be worn on the course
- Hats are not allowed to be worn under helmets
- Bandanas, Gators (buffs), and certain head coverings are permitted as long as the helmet fits properly.
- Climbers must wear gloves while on the course. Guests have the option to bring along and wear their own gloves (gardening gloves work GREAT), or purchase on site
- Climbers must secure loose hair, clothing or objects carefully to prevent anything from getting caught in the cabling or zip lines. Hair longer than shoulder length must be put into a low and tight hairstyle
- During your visit, harnesses must be removed before entering the bathroom
Age and Size Restrictions
Every member in your group:
- Meets the participation height, weight, and age requirements
- Must be able to reach a minimum of 66” with both feet on the ground and be a maximum of 6’6” tall
- Must weigh between 40 and 275 pounds
- If you fall outside of this range you will be unable to climb
- Must be a minimum of 7 years old
- Course restrictions may apply dependent on age of participant
Course Restrictions
- 7-9 years old’s are able to participate on our Yellow and Green courses accompanied by a chaperone over 18 years of age (max of two climbers per chaperone). 7-9 year old's do not have access to our Blue course
- 10-11 year old’s are able to participate on our Yellow and Green courses supervised by a chaperone over 18 years of age (max of ten climbers per chaperone) and our Blue course accompanied by a chaperone over 18 years of age (max of two climbers per chaperone)
- 12-15 are able to participate on our Yellow, Green and Blue courses supervised by a chaperone over 18 years of age (max of ten climbers per chaperone)
- 16+ year old’s are able to participate on our Yellow, Green and Blue courses without a chaperone over 18 years of age
CANCELLATION & RESCHEDULE POLICY
General Admission Cancellation & Groups Under 20:
- Cancellations made 72 hours or more in advance are eligible for a full refund
- Cancellations inside of 72 hours are not eligible for a refund
- Client may reschedule their adventure inside of 72 hours but are subject to $3.00 convenience fee per ticket
- This amount will be charged at the time of rescheduling
- Rum Village Adventures/Koteewi Aerial Adventure will provide vouchers for guests that can no longer join your group if notified at least 24 hours prior to the start of client booking
- Vouchers are subject to $3.00 convenience fee per ticket
- This amount will be deducted from the voucher issued
- Clients that No Call/No Show are not eligible for a refund or voucher
Group Cancellations (20+):
- Cancellations made 7 or more days in advance are refundable excluding a convenience fee
- $150 for groups of 20 to 25; $500 for groups 25 or more
- Cancellations inside of 7 days are not eligible for a refund
- Client may reschedule their adventure inside of 7 days but are subject to a convenience fee
- $75 for groups of 20 to 25; $250 for groups 25 or more
- This amount will be charged at the time of rescheduling
- If you reduce your group size within 7 days of your reservation, you are still responsible for the full payment of the original reservation
- Rum Village Adventures/Koteewi Aerial Adventure will provide vouchers for guests that can no longer join your group if notified at least 24 hours prior to the start of client booking
- Vouchers are subject to $3.00 convenience fee per ticket
- This amount will be deducted from the voucher issued
- Clients that No Call/No Shows are not eligible for a refund or voucher
Weather Policy
Rum Village Adventures operates rain or shine!
However, in the event of extreme weather:
- The course may be temporarily closed, and your time will be extended
- In the event that the park must close early, or we have to close for your scheduled date due to extreme weather:
- Guests will be able to reschedule for a different date
- If you are unable to reschedule you may receive a refund for your purchase.
Additional Rules and Regulations:
- Pregnant women and individuals with heart conditions should not participate in this activity. Consult your physician and notify Rum Village Adventures’ Management of any concerns prior to making your reservation.
- No candy or choking hazards permitted while on the course.
- Alcoholic beverages and smoking are not permitted.
- All climbers must attend the safety briefing prior to climbing. All safety equipment must be used as directed.
- One person on an element at a time. Up to three people on a single platform at a time
- Be respectful of other guests and members of our staff. If necessary, allow faster climbers to pass on platforms.
- Leave the course as you found it. Please gather your belongings and clean up your trash.
Rum Village Adventures reserves the right to ask anyone in breach of these rules to leave the park.
